Warranty

Sample text. The warranty terms below are placeholder copy. Replace them with the shop's own before launch.

What the warranty covers

Every appliance carries the manufacturer's warranty; the term is shown on the product page and in the warranty card packed with the order. It covers:

• manufacturing defects in parts and assemblies;
• failures of the electronics and wiring that are not the user's doing;
• an incomplete set, or goods that do not match their description — if you tell us within fourteen days.

What it does not cover

• physical damage, signs of a fall, liquid inside the housing;
• the consequences of incorrect connection or of installation by someone other than a certified fitter;
• damage from voltage surges, limescale, clogged filters and lack of maintenance;
• consumables and wearing parts: filters, seals, lamps, blades.

How to claim

Write to sales@kuhteh.com.ua or call (099) 299-99-31, quote the order number and describe the fault, with a photo or a short video if you can. We handle the claim ourselves: we agree the inspection, repair or replacement with the manufacturer's service centre and keep you informed at every step — you will not have to correspond with Italy.

Timing

Diagnosis takes up to fourteen days from the moment the appliance reaches the service centre. A warranty repair is carried out within the term agreed with the service centre, and the warranty is extended by the time the repair takes.

What to keep

The warranty card, the receipt, and — for built-in appliances — the installation certificate from a certified fitter. Without them the service centre is entitled to refuse free service.